Heavy Duty Truck Repair

Homer Glen, IL

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(630) 492-7441 We Speak: EN, ES, LT, UA

Privacy Policy

Effective Date: January 12, 2026

This Privacy Policy explains how Heavy Duty Truck Repair (“Company,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you visit or use our website https://www.heavydutytruckfix.com/ (the “Site”), contact us, book an appointment, or purchase products or services (collectively, the “Services”).

1) Information We Collect

A. Information you provide to us

We may collect information you provide directly, such as:

  • Contact information (e.g., name, email address, phone number).
  • Appointment/service details (e.g., preferred date/time, service requested, notes you submit).
  • Vehicle and job-related information you choose to share (e.g., make/model, VIN, fleet/unit numbers, issue descriptions, photos).
  • Order information if you shop on the Site (e.g., items purchased, shipping address, billing address).
  • Communications (e.g., messages, emails, call logs/voicemails where permitted by law).

B. Information collected automatically

When you visit the Site, we (and our service providers) may automatically collect:

  • Device and usage data (e.g., IP address, browser type, pages viewed, time spent, referring URL).
  • Approximate location (generally derived from IP address).
  • Cookies and similar technologies (see Section 4).

C. Information from third parties

We may receive information from third parties that help us provide the Services, such as:

  • Scheduling/booking providers (if used for appointments).
  • Payment processors (to process transactions; we do not store full payment card numbers).
  • E-commerce/fulfillment partners (for shipping and order management).
  • Analytics providers (to understand Site performance).

2) How We Use Information

We use information to:

  • Provide, maintain, and improve the Services (including booking and fulfilling orders).
  • Communicate with you (e.g., respond to inquiries, confirm appointments/orders, provide customer support).
  • Process payments and prevent fraud.
  • Personalize content and improve user experience.
  • Send service-related messages and (if you opt in where required) marketing communications.
  • Comply with law, enforce policies, and protect our rights and the safety of others.

3) How We Share Information

We may share information in the following ways:

  • Service providers that perform services for us (e.g., website hosting, scheduling/booking, payment processing, order fulfillment, analytics, IT support).
  • Legal and safety reasons (e.g., to comply with law, respond to lawful requests, protect rights/safety, investigate fraud).
  • Business transfers (e.g., merger, acquisition, or sale of assets).
  • With your direction/consent (e.g., when you ask us to share information with a third party).

We do not knowingly share personal information with third parties for their own direct marketing purposes unless you direct us to do so.

4) Cookies and Similar Technologies

Our partners and we may use cookies, pixels, and similar technologies to:

  • Operate the Site,
  • Remember preferences,
  • Understand traffic and usage,
  • Measure performance, and
  • Support advertising/remarketing (if enabled).

You can control cookies through your browser settings and may be able to opt out of certain analytics/advertising uses as described below. Note that disabling cookies may affect Site functionality.

5) Your Choices

A. Marketing communications

You can opt out of marketing emails by using the “unsubscribe” link in those emails. You may still receive transactional or service-related messages.

B. Cookies and analytics

  • Adjust browser settings to block/delete cookies.
  • If we use analytics/advertising tools, we may offer additional opt-out mechanisms (e.g., cookie banner choices or industry opt-out pages).

C. Providing information

You may choose not to provide certain information, but some features (like booking or checkout) may not work.

6) Data Retention

We keep personal information as long as reasonably necessary to provide the Services, meet legal/accounting requirements, resolve disputes, and enforce agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Third-Party Links

The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not ours.

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) U.S. State Privacy Disclosures

A. California (CCPA/CPRA) Notice

If you are a California resident, you may have rights to know, access, delete, correct, and opt out of the sale or sharing of personal information, and to not be discriminated against for exercising these rights.

Categories of personal information we may collect

Depending on how you use the Services, we may collect:

  • Identifiers (name, email, phone, IP address)
  • Customer records (shipping/billing address)
  • Commercial information (purchases, services requested)
  • Internet/network activity (Site interactions)
  • Geolocation data (approximate location from IP)
  • Professional/business information (company/fleet details you provide)
  • Inferences (basic preferences derived from activity, if applicable)

Purposes for collection/use

We collect and use these categories for the purposes described in Section 2 (providing Services, support, operations, security, analytics, etc.).

“Sale” / “Share” of personal information

  • We do not sell personal information for money.
  • If we use certain analytics or advertising technologies, some data sharing may be considered “sharing” under California law. In that case, you can request to opt out as described below.

How to exercise California privacy rights

Submit a request by:

We will verify your request (for example, by matching information you provide with information we have on file). You may also designate an authorized agent to make a request on your behalf where permitted by law.

B. Nevada

Nevada residents may have the right to opt out of the “sale” of certain covered information. You can submit an opt-out request using the contact methods above.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when it was last revised. If we make material changes, we will post an updated version on this page.

12) Contact Us

Heavy Duty Truck Repair
15761 Annico Drive, Homer Glen, IL
Phone: 630-492-7441
Email: hdtr@gmail.com